KimI, I have successfully used the BBB for a couple of vendors. I don't do that unless I feel really ripped off. I've filed complaints and got resolution after the BBB notified the vendor. If you can file a complaint, you really should. Mine have been local, so I don't know whether a non local complaint would have sufficient meaning to the vendor. But it is worth a try. At least you will have registered your opinion for others to see, as you have done here on this site. Thanks for that. For large transactions, it is well worth checking with the BBB for ratings.