A week ago Friday, my daughter, granddaughter and I went to Applebees
for lunch - 11:30am. I ordered a Roasted Shrimp Salad and a bowl of
French Onion Soup. Soup was all plain broth and cheese - NO onions, not in either bowl.
A can of Campbell's onion soup would have been tastier.

Shrimp was great and plenty but hardly any spinach - maybe about 8 small
leaves of baby spinach. Daughter's iced tea had NO color or taste to it.
Our server brought her several refills of tea and agreed it was weak.
Her taco soup lousy too - she ate very little of it.

Next morning I got on-line to Applebee's website and and emailed a terse
complaint to their headquarters.
A friend of my daughter had the same experience with their French Onion
soup several days before us and had complained by email - same location.
Well, lo-and-behold, I got a phone call from the manager of that restaurant
asking if he could come by when he got off work to apologize in person.
I said yes. He brought me a dozen beautiful roses and a $20 gift card and
said he was really sorry our experience had been so bad and would we please
try them again? I told him he needs a NEW cook - Karen's tea
should have been made earlier/steeped and that it's pretty bad when
I can get better onion soup from Campbell than from a restaurant; and the
spinach/shrimp salad should have had at least 15 to 20 leaves of spinach.

Karen's friend is also getting a gift card from them! The manager has asked
both of us to ask for him when we come back.
So, I guess it pays to b*tch sometimes! But, I do call Applebees quick
response refreshing and shows just how much the poor economy may be
affecting the bottom line of many places/companies. They don't want to
lose customers!

Good for you Earlybird, most people would not have bothered and just not patronized them again. At least Applebees got some feedback and now know they have to improve what they put out for consumption.

__________________
Doctors give drugs of which they know little,
into bodies, of which they know less,
for diseases of which they know nothing at all.
Voltaire

My sister's lives out of state, and tomorrow's her birthday. On June 28th I ordered a plant from FTD online, to be delivered today.

I emailed them early in the day for 'order delivery status', and never received a reply. When I did call their 800 number, they said there was a computer 'glitch' and the florist never received the order, so...nothing was delivered as promised.

They're going to deliver the plant on Monday , with an 'upgrade' and a 10% refund to me. Despite this, I'm not a very happy camper right now, and I doubt I'll be using FTD again.

__________________
"Don't regret growing older, it's a privilege denied to many" ~unknown~

I take back my previous post about FTD. Although I was told on the phone that the plant couldn't be delivered in that area on a Sunday, FTD found a way!

I called my sister this morning to wish her a happy birthday, and apologize that her gift wouldn't arrive until Monday. She just called back and said that they delivered a BEAUTIFUL PLANT to her house, and yes, it is Sunday AND her birthday!

Kudos to FTD for finding a way! I went to their site to email a compliment, but the links were mostly for problems. It's extra nice when you don't have to bitch, and they make things right, plus some! FTD