A week ago Friday, my daughter, granddaughter and I went to Applebees
for lunch - 11:30am. I ordered a Roasted Shrimp Salad and a bowl of
French Onion Soup. Soup was all plain broth and cheese - NO onions, not in either bowl.
A can of Campbell's onion soup would have been tastier.
Shrimp was great and plenty but hardly any spinach - maybe about 8 small
leaves of baby spinach. Daughter's iced tea had NO color or taste to it.
Our server brought her several refills of tea and agreed it was weak.
Her taco soup lousy too - she ate very little of it.
Next morning I got on-line to Applebee's website and and emailed a terse
complaint to their headquarters.
A friend of my daughter had the same experience with their French Onion
soup several days before us and had complained by email - same location.
Well, lo-and-behold, I got a phone call from the manager of that restaurant
asking if he could come by when he got off work to apologize in person.
I said yes. He brought me a dozen beautiful roses and a $20 gift card and
said he was really sorry our experience had been so bad and would we please
try them again? I told him he needs a NEW cook - Karen's tea
should have been made earlier/steeped and that it's pretty bad when
I can get better onion soup from Campbell than from a restaurant; and the
spinach/shrimp salad should have had at least 15 to 20 leaves of spinach.
Karen's friend is also getting a gift card from them! The manager has asked
both of us to ask for him when we come back.
So, I guess it pays to b*tch sometimes!
But, I do call Applebees quick
response refreshing and shows just how much the poor economy may be
affecting the bottom line of many places/companies. They don't want to